To protect your privacy, your XCover documents are not sent via mail. To view your documents,
wording and invoice, you first need to log in to your XCover Account.

Important! When you first visit XCover you will need to activate your account. Simply find the XCover confirmation SMS or email in your inbox and click the link to set up your XCover Account. Make sure
you check your spam folder if you can’t find your confirmation email. From your XCover Account, you
can make a claim, make changes or view your protection wording.

Once you have set up your XCover Account, you can view your documents and start a claim.

It might take an hour or two to receive your confirmation email. When you activate your XCover
Account or request a new password, you will need to locate the email from XCover in your inbox.

If you can’t find any emails from XCover, the below explains why and how to solve related issues:

• Your email may be in your social, promotions, spam, or junk folder. 
• You purchased your protection using the Safari web browser, your Apple Account or iCloud email address. 
• You made a typo in your email address during your purchase. 
• You purchased multiple XCover Protection products using different email addresses. We can merge two XCover Accounts for you. Simply complete the contact us form. 
• There was an issue when you purchased XCover Protection via one of our partners. Please contact ONE Custom Audio as they should be able to retrieve your XCover Reference Number. Then contact us with your Reference Number and we’ll create a new XCover Account for you. Please include the information listed here in both of your enquiries. 
• You may have purchased protection from a different provider, not XCover. Occasionally we are mistaken for other providers. If that’s the case you don’t need to tell us and your enquiry will be closed. 

If you are still having issues, simply follow the instructions in this article to contact us. Once you have set up your XCover Account, you should be able to easily log in, view your
XCover Protection documents, make changes and start a claim.

An account is automatically created for you when you purchase XCover Protection via ONE Custom Audio.

When you first visit XCover you will need to activate your account. Simply find the XCover confirmation SMS or email in your inbox and click the link to set up your XCover Account. 

Make sure you check your spam folder if you can’t find your confirmation email. Depending on how you purchased protection and what information was shared with XCover, you may be asked to choose an email address to associate with your XCover Account, which you can then use to log in.

If you have any issues you can also check the instructions within the confirmation message from XCover that was sent when you purchased your XCover Protection. 

Within your XCover Account, you will see your policies. At any time you can:

• View your XCover Protection wording. This is also available when browse the protection plan details while browsing on-site or directly on XCover. 
• Download your certificate and invoice. 
• Cancel or make changes to your XCover Protection- click on Cancel/Modify then follow the instructions. The changes you may be able to make differ based on your country and protection. 

Your options for cancelling your XCover Protection ‒ and the availability of a refund ‒ depend on when you purchased the item. 

If your item is eligible for a return, your XCover Protection will also be refunded automatically. 

To manage your XCover Protection independently, follow the steps below. You may be redirected to ONE Custom Audio to complete the process.

You can make a change or cancel your XCover Protection at any time. You can modify your XCover Protection and update your policyholder details by logging in to your XCover Account using the same email address you used on ONE Custom Audio.

Important! When you first visit to XCover you will need to activate your account. Simply find the XCover confirmation SMS or email in your inbox and click the link to set up your XCover Account. Make sure you check your spam folder if you can’t find your confirmation email. From your XCover Account, you can make a claim, make changes or view your protection.

Your item is fully covered for accidental damage, defects and as well as mechanical breakdown during normal wear and tear. To find out more about your specific protection, you can view your policy wording during the checkout process or log in to your XCover Account to view your policy any time after purchase.

You can add XCover Protection when purchasing items from our website. If you've already made your purchase, you have 30 days after the purchase date to add a protection plan. If you would like to add a protection plan within that 30 day period, please email sales@onecustomaudio.com with your order number, and what coverage you would like.

If you’ve purchased product protection, your protection starts on the day of purchase, and it’s valid for the period that’s shown in the wording and certificate. To access your protection wording, login to your XCover Account.

To get started, simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account.

Yes, that's correct. When you purchase an item and the corresponding XCover Protection, the coverage is specific for that item, as policy prices vary depending on the cost of the item you purchase. This means the policy can't be substituted for another product, even if it's the same make and model. Your item is mentioned in your policy wording (it can take up to three days after
purchase to show). To view the wording or make changes, just login to your XCover Account.

Just visit xcover.com/claim to start
the quick and hassle-free claims process.

Nope. There is no deductible.

You can make a change or cancel your XCover Protection at any time. You can modify your XCover
Protection and update your policyholder details by logging in to your XCover Account using the same email address you used for your purchase at ONE Custom Audio.

Important! When you first visit XCover you will need to activate your account. Simply find the XCover confirmation email in your inbox and click the link to set up your XCover Account. Make sure you check your spam folder if you can’t find your confirmation email. From your XCover Account, you can make a claim, make changes or view your protection wording.

When you cancel your XCover Protection directly with XCover we process your refund instantly.
However, it might take some time for the funds to reach your account. While we issue refunds immediately when you cancel your protection, some card issuers may take up to 14 days to complete the refund. At any time we encourage you to speak to your card issuer or check your PayPal account for an update.

When items are exchanged, your XCover Protection will remain active. When items are returned, the XCover Protection will be canceled automatically. Please note that if your merchant cancels your order with protection added, the protection gets canceled as well.